WAITING AND QUEUING

The selection of the final topic followed after a lot of discussions within the group as well as with Mr. Praveen Nahar, our guide.
The first option, The SALT PANS of Gujarat, which produce about 73% India’s salt and are a source of livelihood for more than 43,000 members of the Agariya community are very complex systems which need attention for the very poor living conditions and economic problems of the community.

The second topic, EDUCATION SYSTEM in India, dealt with relooking at the way of teaching which is out of sync with the changes around the world and has remained more or less the same for decades.

The third and the selected topic, WAITING & QUEUING looks at all those pauses in our lives where we are just waiting for something – a service, a result, a delivery – which is very often frustrating. Everybody in the group had various frustrating experiences – Parashar at the RTO in Ahmedabad, Hrishikesh at the Pune bus stops and Rahul and Shailandra at the Passport Office. This drove us forward to select the topic and map all that came to our minds. The map is shown below.

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This is the initial mapping of different area and different types of waiting that we do in our day to day life. Most of these are our experiences and some are observations. Trying to spread our reach in all directions possible.

For example from the mapping above, waiting for passports to waiting at the airports to board your flight or security check in. Waiting for trains and busses. Waiting for food in the fast food joints. Waiting in the typical supermarket lines. Waiting to pay your bills. Waiting in line in temples to worship the Gods. So these examples are some of the active waiting examples, where in one is physically waiting in a line or in the environment on site.

Some examples of passive waiting like waiting in a bank for your turn with a token. Or waiting at home for a pizza delivery or a parcel. Waiting for an ambulance to arrive in case of emergency. So this way we tried to map more such information.

And also tried to reason why such waits arise. Either its because of the Process that makes us wait for the result or is it the Lack of resources that makes the system inefficient and makes us wait. Other things like either the wait is justified or not justified. Or things like whether there is a certainty of a positive result after the wait or the result is uncertain.

Thus this is just initial surfacing of information. Later we dive into these topics and visit such scenarios.

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