This small exercise was to create personas. From the initial field visits and understanding the scenarios of waiting. We also on a parallel side listed down the different types of people that were the stakeholders in that scenario of waiting. And that became our starting point to create a basic map of these small characteristics, that when used in different combinations can create different personas for waiting in a context and how different persona’s waiting experiences differ and needs to be addressed.
So things like gender, age, economic status, education, and other things affect the experience of waiting in any context. For example, the waiting experience of an old man, whose economic status is middle class, and is of a particular caste and has a particular status of literacy. His experience of waiting for a train will be different than a Woman, with a small kid, whose economic status is different and her education and literacy levels are different from the man.